Telecommunications Industry Ombudsman
Between January 1993 and the first week of February 1994, I collaborated proactively with AUSTEL, the government communications authority, to investigate a perplexing issue involving the frequent misdelivery of faxes originating from the COT Cases. Despite Telstra's billing records indicating that these faxes had been sent from the COT Cases premises, numerous complaints suggested that their intended recipients were not receiving them.
On 29 October 1993, an internal Freedom of Information (FOI) document from Telstra, referenced as K01489, provided crucial insights into this problem. It outlines that during a testing phase for my Mitsubishi fax machine, which was set up in the office of the COT spokesperson as the testing base, Telstra reported encountering several significant technical issues. This testing was a critical step in understanding the root causes of the fax transmission failures affecting my business and that of the COT spokesperson Graham Schorer, as the following file note shows:
‘During testing the Mitsubishi fax machine some alarming patterns of behaviour was noted”. This document further goes on to state: “…Even on calls that were tampered with the fax machine displayed signs of locking up and behaving in a manner not in accordance with the relevant CCITT Group fax rules. Even if the page was sent upside down the time and date and company name should have still appeared on the top of the page, it wasn’t’
During a received call the machine failed to respond at the end of the page even though it had received the entire page (sample #3) The Mitsubishi fax machine remained in the locked up state for a further 2 minutes after the call had terminated, eventually advancing the page out of the machine. (See See AFP Evidence File No 9)
Even worse, on February 9, 1994, Telstra's Grant Campbell, on behalf of Warwick Smith Telecommunications Industry Ombudsman (who was also the administrator of my Fast Track Settlement Proposal -FTSP), wrote to Telstra’s Fiona Hills under the heading "Loss of Fax Capacity," noting:
"I spoke with Alan Smith on the 9th, following our discussion on the 8th. He has agreed that this is a new matter and may indicate some ongoing problems, but it is not directly related to the preparation of his materials to be presented to the Assessor."
Grant Campbell's assertion that I acknowledged it was a new problem and that it was not impacting my settlement process submission is completely unfounded. The letters from February 1994 to and from the minister's office indicate that my concerns regarding the ongoing faxing issues directly affected my submission to the assessors and my claim advisors, as noted in Hacking-Julian Assange File No/27-A. It is unacceptable that Warwick Smith, as the administrator of this process, allowed me to be put in such a difficult position due to the confusing and misleading advice provided to Telstra, the entity my claim was lodged against.
On February 3, 1994, I took the crucial step of reaching out to The Hon. Michael Lee MP, serving as the Minister for Communications at the time. In my letter, I outlined my grave concerns regarding the possibility of illegal interception of my fax communications, which I felt jeopardized my privacy and the integrity of sensitive information I submitted as claim documents (refer to Hacking-Julian Assange File No/27-A). I detailed multiple instances that suggested my private faxes were being accessed unlawfully by unauthorized parties, raising alarming questions about the security of my communications.
In response to my correspondence, Fay Holthuyzen, the minister's assistant, proactively engaged with Telstra's corporate secretary to discuss the serious issues I had raised concerning the integrity of my fax communications (see Hacking-Julian Assange File No/27-B). This engagement indicated the government's awareness of the gravity of the situation and the need for a prompt response.
Subsequently, an internal government memo dated February 25, 1994, was issued, documenting the minister's commitment to addressing my concerns. The memo stated that the Australian Federal Police (AFP) would be instructed to conduct a comprehensive investigation into my allegations about the illegal interception of both my phone and fax communications (see Hacking-Julian Assange File No/28). This investigation was critical for ensuring accountability and restoring trust in the communication systems utilized by individuals and businesses alike.
Furthermore, during February 1994—while this significant correspondence was being exchanged—AUSTEL, the authority responsible for regulating telecommunications in Australia, wrote to Telstra on February 10, 1994, stating:
“Yesterday we were called upon by officers of the Australian Federal Police in relation to the taping of the telephone services of COT Cases.
“Given the investigation now being conducted by that agency and the responsibilities imposed on AUSTEL by section 47 of the Telecommunications Act 1991, the nine tapes previously supplied by Telecom to AUSTEL were made available for the attention of the Commissioner of Police.” (See Illegal Interception File No/3)
Anyone reviewing Part 2, titled "Who Paid Grant Campbell," → Chapter 1- Prior to Arbitration—would conclude that there had to be some financial arrangement in place for Grant Campbell while he was serving as the acting Deputy Telecommunications Industry Ombudsman (TIO) or while he was signing letters on behalf of Warwick Smith, who served as the Telecommunications Industry Ombudsman at that time. Notably, in the Annual Report from June 1993 to June 1994, Grant Campbell's name does not appear as an officer of the TIO office, which raises questions about his official status. Furthermore, there seems to be no record of Grant Campbell employed by Warwick Smith or the TIO office during this period.
This begs a crucial question: Who financially compensated Grant Campbell for his review of ongoing telephone and faxing faults, which were then submitted to my FTSP claim, which I lodged with Grant Campbell in person when I submitted claim material at the TIO office in February 1994? Additionally, who authorized him to sign off on correspondence addressed to Telstra, claiming to act on behalf of Warwick Smith, especially when those letters pertained to my FTSP issues? It's important to note that this correspondence occurred when Telstra was under investigation by the Australian Federal Police, who frequently reached out to me to discuss issues related to my missing FTSP-related faxes (Refer to the AFP transcripts, Australian Federal Police Investigation File No/1), which discuss these privacy issues.
Chapter 1- Prior to Arbitration,
Warwick Smith became a very high-ranking corporate executive, businessman, and government advisor and, therefore, untouchable. In simple terms, this website is the only available tool people like the Casualties of Telstra have in our vain attempt for justice.
The Arbitrator
Dr Gordon Hughes, Warwick Smith - Order of Australia
When it comes to surgical procedures, the operating surgeon must be fully qualified. Junior surgeons spend years perfecting their skills to make precise incisions. An incorrect amputation, such as the removal of the wrong leg, can have irreparable consequences. Similarly, any errors in complex technical arbitrations can be life-threatening and irreversible. In my case, misrepresenting oneself as a graded arbitrator to secure all COT arbitrations, despite not holding that qualification at the time of the first completed arbitration (my own).
The following link is titled Dr Gordon Hughes, which is as impressive as any lawyer would be proud of. It does not mention that he misled and deceived at least seven Australian citizens, at least two Senators, and the then-government communications authority AUSTEL (now operating as the Australian Communications Media Authority—ACMA).
Please commit the following text to memory: Readers are urged to carefully review the content from Chapter 1 - The Collusion Continues to Chapter 5 - The Eighth Damning Letter on absentjustice.com. It is imperative to assess whether Dr Gordon Hughes provided misleading information to Laurie James, President of the Institute of Arbitrators Australia, regarding my contentions that Dr Hughes did not adhere to the agreed arbitration procedures in conducting the COT four arbitrations, including my own. These procedures comprehensively documented all ongoing telephone issues in the COT cases, necessitating resolution before final determinations were handed down. The website absentjustice.com effectively demonstrates the lingering telephone challenges I formally raised before, during, and subsequent to my arbitration. Dr. Hughes and John Pinnock (TIO) purportedly misrepresented information to Laurie James, thus precluding his investigation into my meritorious claims.
Upon visiting absentjustice.com and examining Dr. Gordon Hughes's impressive C.V. https://shorturl.at/bv5oD, it becomes evident that a stark contrast exists between his extensive qualifications and my own modest credentials. However, I urge you to explore the evidence database on this website, particularly the compelling Evidence Files, which undeniably substantiate the truth of my story.
In Dr Hughes' case, he lied to Laurie James, President of the Institute of Arbitrators Australia, concerning some 24,000 Telstra FOI documents, which he or his Arbitration Resource Unit never assessed during my 1994/95 arbitration. This lie surely assisted Laurie James in considering that my claims were not valid when those claims were assessed alongside Dr Hughes’ claims, which stated my allegations were wrong. Simply put, Dr Hughes' misleading and deceptive conduct (after my arbitration), which is not covered by the confidentiality clauses in my 21 April 1994 Arbitration Agreement, has cost my partner Cathy and me our business and much more than money can buy.
Warwick Smith, the administrator of the COT arbitrations, assured the COT cases and the Australian government that Dr Gordon Hughes was a fully qualified and graded arbitrator. Senator Richard Alston (Shadow Minister for Communications) also said a qualified graded arbitrator would be used for our arbitrations, as had been the case during the British Telecom (BT) arbitrations. In those cases, the arbitrator had been chosen from a panel of graded arbitrators from The Chartered Institute of Arbitrators Britain.
As confirmed by Senator Richard Alstons, in the BT arbitrations, one arbitrator was allocated to one arbitration. In the COT arbitrations, Dr Hughes was appointed to seven arbitrations, and he conducted all seven at the same time. No wonder so many COT Cases have had their business lives ruined, as well as their private lives.
Learn about horrendous crimes and unscrupulous criminals, corrupt politicians and the lawyers who control the legal profession in Australia. Shameful, hideous, and treacherous are just a few words that describe these lawbreakers.
When I alerted the Institute of Arbitrators Australia to this Government - Corruption and terrible denial of natural justice by Dr Hughes, they later explained, in writing (see File 713 - CAV Exhibits 701 to 756, that to appoint an ungraded arbitrator into an arbitration process such as mine was a "risk". It is well known in legal circles, and I have written evidence showing Dr Hughes was not a graded arbitrator until well after my arbitration concluded (see File 711 - CAV Exhibits 701 to 756. It was also said (and no one has denied it) that, during the first four COT arbitrations and due to many allegations against Dr Hughes’ professionalism, it was suggested he sit the exams to become a graded arbitrator. He did and failed.
Why didn’t the Institute of Arbitrators Australia nominate a graded arbitrator? Why were our arbitrations begun without a proper, transparent investigation of Dr Hughes’ qualifications? Why were our arbitrations not put on hold after Dr Hughes failed his exams to be a graded arbitrator? Surely, in the COT cases, all small business people, with their livelihoods at stake, are entitled to a proper, qualified and graded arbitrator. Anyone reading Chapters 1, to 5 in our Price Waterhouse Coopers 1 pages that Dr Hughes even mislead and decieved the Institute of Arbitrator Australia concerning my claims against the conduct of my arbitration.
During my arbitration, when Dr Hughes' secretary Carolyn Friend could not find my arbitration claim material, which I had just faxed ten minutes previously and was calling to ensure she or Dr Hughes had received it, she confirmed it was not in the holding fax tray, I yelled at her in sheer anger and frustration. That night I arranged for a bunch of flowers costing $50.00 (which I could hardly afford) to be sent to Ms Friend to apologize for my outburst.
It may well be that Dr Hughes' secretary, Caroline Freind, might have thought she was helping me when she and her assistant provided Dr Hughes' arbitration files back to me, but what Ms Freind did not understand was that discovering just how corrupt and unethical Dr Hughes had been, both before and during my arbitration, had left me haunted by that corrupted evidence forever. I believe that she had no comprehension of how this has not only completely ruined my life, but has equally ruined my partner’s life too.
If I had never seen those corrupt files (now displayed on absentjstice.com,) then perhaps, in time, I could have walked away from the whole ghastly COT situation but, once I had seen this irrefutable evidence against Dr Hughes, against his arbitration consultants, and against Warwick Smith (the administrator of the COT process), that evidence absolutely ended any chance of that ever happening for me. Instead it left me fighting for justice (so far) for twenty-eight years.
After Carolyn Friend had returned this terrible evidence, amongst these documents were other COT Cases claim material that had nothing to do with my arbitration matters. When I pointed out to the Deputy administrator of my arbitration Wally Rothwell, that arbitration faxed claim documents belonging to COT Cases Ann Garm's from Brisbane Queensland was stapled to some of my faxes, he advised he would contact John Pinnock, the second appointed administrator to the COT arbitrations. No response has ever been received regarding these faxing problems.
None of the COT Cases knew of this possible conflict of interest or the fact that faxes arriving at the arbitrator's Melbourne office after the close of business each day were automatically redirected to the Sydney office where Telstra related legal documents were also being received assessed by the Sydney lawyers.
According to this letter dated 30 July 2009, from Graham Schorer (COT spokesperson) and ex-client of the arbitrator Dr Hughes (see Chapter 3 - Conflict of Interest) wrote to Paul Crowley CEO Institute of Arbitrators Mediators Australia (IAMA), attaching a statutory declaration (see ”Burying The Evidence File 13-H and a copy of a previous letter dated 4 August 1998 from Mr Schorer to me, detailing a phone conversation Mr Schorer had with Dr Hughes early in 1994 regarding lost Telstra COT related faxes. During that conversation, the arbitrator explained, in some detail that:
“Hunt & Hunt Australian Head Office of was located in Sydney and is a member of an international association of law firms. Due to overseas time zone differences, at close of business, Melbourne’s incoming facsimiles are night switched to automatically divert to Hunt & Hunt Sydney office where someone is always on duty. There are occasions on the opening of the Melbourne office, the person responsible for cancelling the night switching of incoming faxes from the Melbourne office to the Sydney Office, has failed to cancel the automatic diversion of incoming facsimiles.”Burying The Evidence File 13-H.
These lost faxes, which were initially faxed to the arbitrator's office, played a significant role in the COT arbitrations, as shown throughout this website.
Had I been provided with this advice concerning the deficiencies in the faxing process between Dr Hughes Sydney office and his Melbourne office, I would undoubtedly have had reasonable grounds to appeal my award during the designated appeal process.
Was the real reason Dr Hughes (the arbitrator) did not make a finding regarding my lost faxes or carry out an investigation as to why so many of my claim documents did not arrive at his office for assessment is that had he asked his technical resource unit DMR & Lane they may have uncovered some of my lost faxes was due to the known faxing problems between the arbitrator Melbourne and Sydney offices?
Was it the realization of the damage that these lost faxes had casued me during my arbitration that prompted Caroline Freind, to provided so much damging evidence against Dr Hughes?
Carolyn Friend's files tell a different story to the one told by Dr Hughes
As my Federal Member of Parliament, The Hon David Hawker MP had been the driving force behind me in pressuring the government for better phone service for the electorate of Wannon (the electorate my business was in), I sent some of the evidence which had been attached to the arbitration file provided to me by Carolyn Friend (see Open Letter File No/41/Part-One and File No/41 Part-Two to Mr Hawker’s office. It was after Mr Hawker had shown so much concern for what he had read in this arbitration file that I gave him a letter dated 15 July 1995, two months after the arbitrator prematurely brought down his findings on my claim, AUSTEL’s previous General Manager of Consumer Affairs provided me with an open letter
“I am writing this in support of Mr Alan Smith, who I believe has a meeting with you during the week beginning 17 July. I first met the COT Cases in 1992 in my capacity as General Manager, Consumer Affairs at Austel. The “founding” group were Mr Smith, Mrs Ann Garms of the Tivoli Restaurant, Brisbane, Mrs Shelia Hawkins of the Society Restaurant, Melbourne, Mrs Maureen Gillian of Japanese Spare Parts, Brisbane, and Mr Graham Schorer of Golden Messenger Couriers, Melbourne. Mrs. Hawkins withdrew very early on, and I have had no contact with her since.
The treatment these individuals have received from Telecom and Commonwealth government agencies has been disgraceful, and I have no doubt they have all suffered as much through this treatment as they did through the faults on their telephone services.
One of the striking about this group is theur persistence and enduring belief that eventually there will be a fair and equitable outcome for them, and they are to admired for having kept as focussed as they have throughout their campaign.
Having said that, I am aware all have suffered both physically and their family relationships. In one case, the partner of the claimant has become seriously incapacitated; due, I beleive to the way Telecom has dealt with them. The others have al suffered various stress related conditions (such as a minor stroke.(" File 501 - AS-CAV Exhibits 495 to 541).
After reading this letter from Amanda Davis, my Federal Member of Parliament, The Hon David Hawker MP, arranged for me and some of the COT members to meet with the then-Shadow Minister for Communications, Senator Richard Alston, in his office in Canberra in late September 1995. After reading much of the evidence that Carolyn Friend had provided me, Senator Alston stated to both the Hon David Hawker MP (who later became the Speaker in the House of Representatives that he would ensure this evidence was investigated.
Why has Warwick Smith never been made to answer why he allowed Telstra's arbitration agreement to be used in the COT arbitrations when all parties, including the government and the claimant's lawyers, agreed that the arbitration agreement would be drafted independently of Telstra? Why did't Warwick Smith ensure the arbitrations were conducted according to the ambit of the agreed arbitration procedures?
The arbitrator failed to mention in my final award that my arbitration procedure was conducted entirely outside the agreed ambit of the Commercial Arbitration Act 1984. He did not warn me, before I signed the arbitration agreement, that my arbitration would be conducted in this manner.
For the arbitrator and the TIO to allow our arbitrations to continue, after discovering that they were being conducted outside the agreed and accepted ambit of the Victorian (Australia) Commercial Arbitration Act, was corrupt.
With iniquity, this decision has stood without investigation for 18 years despite the TIO confirming, to both a Senate estimates committee hearing and the communications minister’s office, on 26 September 1997, that the arbitrator had no any control over the process because it was “conducted entirely outside the ambit of the arbitration procedures”. (See Arbitrator File No/71)
After conducting our arbitrations in such an unethical manner, the arbitrator wrote to the TIO on 12 May 1995 and declared the COT arbitration agreement not a credible document for the basis of my arbitration (see Open Letter File No 55-A). This letter condemning the agreement was also deliberately concealed from me during my designated appeal period. Neither the arbitrator nor the TIO (the administrator) ever gave me an amended document during my arbitration.
The confidentiality clauses in my arbitration agreement, which appear to have been used since 22 June 1995 to stop a transparent investigation into the conduct of my arbitration, became null and void as soon as the arbitrator conducted my arbitration entirely outside the agreed ambit of the Victorian Commercial Arbitration Act 1984.
On 17 February 1994, during this official arbitration meeting, Graham Schorer (COT spokesperson) asked Dr Hughes to assure us that the agreement the COT claimants were being pressured to sign was not Telstra’s proposed arbitration rules. Telstra’s own transcripts of this meeting (see Arbitrator File No/103) confirm both the arbitrator and the TIO’s special counsel stated, “they had not received this document and had not read it and that it was irrelevant”.
However, Arbitrator File No/104 confirms the arbitrator was provided with a document called “Telstra Corporation Limited – ‘Fast Track’ Proposed Rules of Arbitration” before 18 January 1994, one month before this meeting.
In fact, Arbitrator File No/105, dated 24 January 1994, confirms that both the arbitrator and a TIO’s special counsel representative read Telstra’s proposed rules. And they used that document as the basis for the final arbitration agreement: the version presented to the first four COTs for signing next month. This was the version that we were assured had been drafted independently. During the first official arbitration meeting, before the COTs had signed their arbitration agreements and even before he was officially appointed, the arbitrator was already misleading and deceiving the claimants, and all other interested parties.
This deception, regarding which version of the agreement we signed, was maintained throughout the various COT arbitrations. The special counsel did NOT independently draft this agreement, but by Telstra – the defendants.
This letter, dated 23 February 1994, from Telstra’s arbitration liaison officer to the pending arbitrator notes:
“Telecom is of the view that Special Counsel and the Resource Unit should be accountable for any negligence on their part in relation to the arbitration process, given that these parties are acting in their capacity as experts. Therefore, this clause should not be amended so as to include an exclusion from liability for Special Counsel and the Resource Unit.” (See Arbitrator File No/3)
Chapter 1- Prior to Arbitration
Government - Corruption. Learn about horrendous crimes and unscrupulous criminals, corrupt politicians and the lawyers who control the legal profession in Australia. Shameful, hideous, and treacherous are just a few words that describe these lawbreakers.
Chapter 2 Corruption in the making
Government - Corruption. Learn about horrendous crimes and unscrupulous criminals, corrupt politicians and the lawyers who control the legal profession in Australia. Shameful, hideous, and treacherous.<
Chapter 4 Deception in the public service
Corruption in government, including non-government self-regulators, undermines the credibility of that government. It erodes the trust of its citizens.
Chapter 5 Fraudulent Conduct
Bribery and corruption in the seat of arbitration in Australia during the COT Cases arbitrations cut deep into the rule of law.
Chapter 6 Intimidation Threats
Corruption in government, including non-government self-regulators, undermines the credibility of that government. It erodes the trust of its citizens. Corruption of public officials.
Chapter 7 TIO Lies Fraud Deception
Tampering with technical evidence, falsification of two similar technical reports, criminal conspiracies to hide from the citizens of Australia the true extent of Telstra's poor telecommunications network
Julian Assange - Hacking TIO Chapter 3
Corruption in government, including non-government self-regulators, undermines the credibility of that government. It erodes the trust of its citizens.
